Draft for review. This document was supplied as a starting point and has not been checked by a solicitor. Complete every bracketed placeholder and take legal advice before publishing. Delete this notice once that is done.
This policy applies to bookings for chargeable services: container and skip hire, site clearance visits, and small load collections below the free-collection threshold.
Selling scrap metal to us is never charged for, so there is nothing to cancel and nothing to refund. Tell us if a load is off and we will take the slot out of the schedule.
Free cancellation, 24 hours
You may cancel free of charge, with a full refund, at any point up to 24 hours before your booked collection slot. Refunds are issued automatically to the card used at booking. Funds normally clear within five to ten working days depending on your bank; that timing is the bank’s, not ours.
Every confirmation email contains a personal cancellation link showing the exact deadline for that booking. You can also cancel by phone during yard hours.
Cancelling inside 24 hours
Inside the final 24 hours the fee is retained in full. By that point the vehicle, the crew and the slot are committed, and the journey cannot usually be re-sold at short notice.
If circumstances outside your control prevent the collection, contact us before the slot. We would rather move the date than lose the job, and rescheduling is free.
If we cancel
If we cancel or fail to attend a booked slot, you receive a full refund regardless of notice given. If a vehicle attends and cannot load because of something on our side, the fee is refunded in full.
Where our vehicle attends but cannot load because access, weight or the material differs materially from what you described, the visit is treated as abortive under our Terms and the fee is not refunded.
Consumer cancellation rights
If you are a consumer rather than a business and booked online, the Consumer Contracts Regulations 2013 normally give you 14 days to cancel a service contract. Where you have asked us to start the service within that period, we may charge for what has been provided. These statutory rights sit alongside, and are not reduced by, the 24-hour policy above.
[CONFIRM WITH YOUR SOLICITOR how the 14-day right interacts with your booking process, particularly whether you take express consent to begin the service early.]
Refund method
Refunds are made to the original payment method. We cannot refund to a different card or account.
Getting in touch
To cancel, reschedule or query a refund, use the link in your confirmation email or call the yard during opening hours.